[Vai Freak] Glacius

Mood: Blur
Listening To: Beepings in the library









I feel awkward sharing the same table with another guy who's playing some MMORPG thing in the library, but then again, we don't have other power sockets to leech on when it comes to power supply.

Just about 2 weeks ago, I sent my laptop in to the HP Service Centre because I mysteriously burnt my BIOS definitely not due to my..heavy downloads.  My RAM is still intact (at least they didn't swap it with a 1GB one or something).  All of my files are still unmoved, especially my treasured 8 series of Top Gear.

But what is the problem?

The HP Customer Crap Care Service:

• Forgetting to forward my request to the engineer.
  I called the customer care centre at 8.30am, on the 22nd of April 2008, and I submitted my invoice/receipt's number to whoever it is on the phone.  Firstly, I think he was drunk - he spoke with a voice like Louis Armstrong.  I had to make him repeat himself a few more times before I could even get a bloody clear sentence.  It's not about my handphone, the service operator's line, or his phone wire, but his bloody voice.  How did he even get into the customer care centre in the first place?
• Out of 6 times, I only managed to get through twice.
  This is rather irritating.  I called for the first time before the 1st call at 8.30am, and I got mysteriously cut off.  Not even a sound of "please hold on" or "I'm sorry, our representatives are currently busy, please try again later".  I only heard dialling tones, then came the engaged tone.  Somehow, I believe that the HP customer care centre was avoiding/cancelling my call through their dumb Caller ID machines.  If any of you read this, don't even think of argueing back.
• You've got a crap information database system.
  Just because I did not have my receipt (which had my serial number), I could not ask for the representative to check on my unit's status on the time I called the service centre again at 1.30 ~ 2pm - ish.  In fact, this other person (surprise, surprise.  Another Indian.) was a little bit rude and uneducated.  I remember that my father got approached by Nokia once, saying that they do know of another Sibert who sent in their phones for servicing here in Kuala Lumpur through their database.  With my experience with DiGi's customer care service, they can trace down whoever's name their phone lines are registered to.  And famously, McDonalds will key in and save anybody's details when they call with a certain number to remember their orders, so on and so forth.  These companies are going further than you think although they're in different operating lines.  And yet, I wanted to give in my name, my laptop's mind-boggling model number, date and time of my submission of the unit, and you're telling me that you can't check the status of my laptop?  I am the customer.  I am not your father, or your dead grandmother, and I have full rights in knowing what in tarnation's going on with my laptop after week of no call, no show?

Honestly, I am disappointed with such an established organisation.  You have posters about collaborations with DreamWorks and the Sydney Opera House regarding design and sound systems.

Let me knock it down to you:  When it comes to video editting and sound engineering, nothing beats an Apple of any sort.

If someone comes up to me and say that the BIOS/Motherboard is a normal thing to report, I think you've got a serious quality control problem.  Can't you idiots stop rigging your damned units like a freaking timebomb or something?

And if you think that I'm not entirely satisfied with your customer crap centre and I do not give a shit, let me tell you what I did.  I went all the way to your bloody HQ in Bukit Damansara area, sat down and waited probably for another thousand years to get to my turn although I was 2 numbers away from the line, and got the confirmation to pick up my laptop on the following day anytime after 10am.

To know of the time through a phone call was a problem to your customer care centre, I feel.  Until a point that I had to go to your HQ to sort things out?  Are your workers behind the counter having their own low-qualitied boozing session or were they busy raping other Indonesian maids?

Oh.  And if you think that's not the end, I did not even receive a call regarding my laptop's arrival.  And when I went there, one of your staffs took just about 20 minutes to find out if my laptop was in the building or not.  She was about to say something like:

"I'm sorry, sir, but your laptop is still put on hold."

She wanted to say that before I purposely interrupted, saying that her colleague (who was sitting RIGHT beside her), said that I could pick up my laptop from 10am onwards.

That shut her mouth, and did things work efficiently.  I got my laptop back, all my files were intact, and I stormed out of the HQ in an instant.  Being in that place just makes me sick.










I'm happy I got my laptop, but you guys really do suck in maintaining loyal customers.  This is not my first encounter with HP.  In fact, when my brother sourced out this laptop to suit my budgeted needs, I had serious doubts.  Not because of the operating system, but because of the brand itself.










And now that I'm working, and I know how painful it is to get a customer complain, I'm going to try that out myself.  And I'm going to make sure it gets through.

What?  Local complain?  Oh please.  Since you are so proud of putting your bloody DreamWorks and Sydney Opera House posters everywhere, I'm going to be a serious bitch by setting up an international complain.










Talk about efficiency.  Lose your jobs and go back to your bloody jobs by making roads for ladang getahs.  Some things never change.